Shipping & Return

Return & Refund Policy – Proteintech.shop

At Proteintech.shop, we strive to deliver high-quality supplement and workout products and ensure customer satisfaction.
If you are not fully satisfied with your purchase, please review the policy below.

1. Returns Eligibility

We accept returns if:

  • The request is made within 14 days of receiving the product, and

  • The item is unused, unopened, in its original packaging, and

  • You provide proof of purchase (order number, receipt, or payment proof).

For hygiene and safety reasons, we cannot accept returns of opened or used consumable products such as supplements, shakes, capsules, or food-based items.

2. Non-Returnable Items

We do not accept returns for:

  • Products opened, unsealed, or used

  • Items damaged due to improper use or storage

  • Discounted, clearance, or final-sale products

  • Digital or downloadable items

  • Free promotional items included with an order

3. Return Process

To request a return:

  1. Contact our support team at support@proteintech.shop within 14 days of delivery.

  2. Provide your order number and reason for return.

  3. Our team will review your request and, if approved, provide the return address and instructions.

Customers are responsible for return shipping costs, unless the item was received damaged or incorrect.

We recommend using a trackable shipping method, as we are not responsible for packages lost in transit.

4. Refunds

Once we receive and inspect your returned item:

  • If approved, a refund will be issued to the original payment method within 7–14 business days.

  • Shipping costs are non-refundable, except in cases of incorrect or defective products.

  • If the return is rejected (e.g., product opened or used), we may return it to you at your cost.

5. Damaged, Incorrect, or Defective Items

If your order arrives damaged, incomplete, or incorrect:

If valid, we will replace the product or issue a refund at no additional cost.

6. Order Cancellations

Orders can be canceled before they are shipped.
If the order has already been dispatched, cancellation will be processed as a standard return.

7. Exchange Policy

Due to hygiene regulations, we do not offer direct exchanges.
If you need a different item, please:

  1. Request a return (if eligible),

  2. Place a new order separately.

8. Customer Support

For any return, refund, or shipping questions, please contact:

📩 Email: support@proteintech.shop
🌐 Website: Proteintech.shop

9. Changes to This Policy

Proteintech.shop reserves the right to update or modify this Return & Refund Policy at any time.
Changes will be published on this page and become effective immediately.